Your Questions, Answered

A Little Clarity Goes a Long Way.

Your home is personal. Choosing who takes care of it should feel easy.

At Cardy Clean Co., we believe exceptional cleaning is about more than spotless countertops and freshly vacuumed floors. It's about trust, consistency, attention to detail, and giving you something you can never get back: your time.

We know inviting a cleaning company into your home is a big decision. That's why we're committed to clear communication, transparent expectations, and professional service from your very first consultation.

Whether you're considering your first professional cleaning, looking for reliable recurring service, or preparing for a major life transition, we've answered some of our most frequently asked questions below.

We get your home Cardy Clean. You get time back for what matters.

Frequently Asked Questions

Getting Started With Cardy Clean Co.

We're so glad you asked!
Cardy Clean Co. is a locally owned, professionally operated cleaning company built on the belief that people deserve more than a quick surface clean.
Our approach combines the personal attention of a small business with the structure, training, and accountability of a professional cleaning company.
Here's what that means for you:
- Trained, background-checked cleaning professionals: We invest in people who take pride in their work and understand the importance of caring for your home.
- Fully insured and bonded: Your peace of mind is a priority.
- Personalized cleaning plans: We document your home's needs, preferences, and special instructions.
- Professional equipment and products: We invest in the tools and knowledge needed to care for different surfaces properly.
- Dedicated management support: Our office and field operations teams work together to coordinate scheduling, support technicians, and maintain service quality.
- Quality-control procedures: We use detailed cleaning checklists, final checks, and management inspections to support consistent results.
- Clear, upfront pricing: You'll know the services and pricing you've agreed to before your appointment.
Most importantly, we understand that a clean home isn't the end goal. It's more breathing room, less stress, and more time for the people and things you love.
Getting Cardy Clean is simple!
Step 1: Tell us about your home.
Complete our online Home Care Consultation or quote request. We'll gather information about your home, your priorities, and the type of cleaning you're looking for.
Step 2: Receive your personalized quote.
Our team reviews your information and prepares a quote based on the scope of work. Depending on your needs, you may receive options for deep cleaning, recurring maintenance, and additional services.
Step 3: Review and approve your services.
You'll have an opportunity to review your quote, cleaning scope, and service agreement before moving forward.
Step 4: Get on the schedule.
Once everything is approved, our office team coordinates your appointment, documents your home preferences, and provides the necessary scheduling information.
Step 5: Enjoy your freshly cleaned home!
Our technicians arrive prepared to follow your cleaning plan, care for your space, and take another task off your plate.
Yes! We provide complimentary, no-obligation cleaning quotes.
Our Home Care Consultation helps us understand your home and the work involved so we can recommend the most appropriate service.
If your home has unusual cleaning needs, significant buildup, or a specialized project, we may request additional information or photos before finalizing the quote.
Every home is different, and we believe your cleaning quote should reflect that.
Our pricing considers factors such as:
- Home size and layout
- Number of bathrooms and living spaces
- Type of cleaning requested
- Current condition and level of buildup
- Frequency of service
- Special requests or additional services
We provide an agreed-upon service price based on the work involved rather than simply selling you a number of cleaning hours.
Our goal is to give you a clear understanding of what you're purchasing and the value you're receiving.
We require clients to review and approve their cleaning quote and Cardy Clean Co’s client guidelines agreement before services begin.
This helps protect both you and our team by establishing clear expectations regarding cleaning scope, pricing, scheduling, access, and service policies.
If you decide to make changes to your services later, our office team can help you review and approve the updated arrangements in writing.

Preparing for Your Cleaning

Not at all!
Many of our clients enjoy the convenience of returning home to a freshly cleaned space.
You're welcome to be home during your appointment, but it isn't necessary as long as our team has a safe, reliable way to access the property.
Access instructions, alarm details, parking information, and other important notes can be documented with our office team before your appointment.
Absolutely not. That's what we're here for!
However, a little preparation helps us spend more time cleaning and less time moving belongings.
We recommend:
- Picking up excessive clutter from floors and countertops
- Putting away personal or valuable items
- Clearing sinks and accessible surfaces when possible
- Securing pets as needed
- Making sure our technicians can safely access the rooms being cleaned
- Providing a toilet brush for bathroom cleaning
You don't need to make your home look perfect before we arrive.
We simply ask that the areas we're scheduled to clean are reasonably accessible.
Life happens. We get it!
Our team works in real homes, with real families, real schedules, and real messes.
You don't need to apologize for dishes in the sink, toys in the living room, or the evidence of a busy week.
That said, excessive clutter can significantly change the amount of time required to complete a cleaning.
If extensive pickup is needed before our technicians can begin their assigned tasks, an additional fee of $35 per affected room may apply under our service guidelines.
If you're concerned about your home's current condition, just tell us during your consultation. We can help determine the best starting point and cleaning scope.
Our goal is to help you move forward, not make you feel judged.
Our team is equipped with professional cleaning tools, products, and equipment for our scheduled services.
We invest in quality equipment because the right tools make a meaningful difference in both cleaning effectiveness and surface care.
If you have special product preferences, allergies, or surfaces that require particular attention, please let us know in advance.
Certain specialty requests may require an approved client-provided product or an adjustment to the cleaning plan.
We understand how important product safety is, especially in homes with children and animals.
Our technicians are trained to use cleaning products appropriately, follow relevant safety instructions, and consider the surfaces they're working on.
Different cleaning tasks require different products, and no cleaning chemical should be treated as completely risk-free.
Please share any allergies, sensitivities, or product restrictions during your consultation so we can discuss appropriate options.
For everyone's safety, we also recommend keeping children and pets away from active cleaning areas until those areas are safe to reenter.
Of course! We know pets are part of the family.
We simply ask that you let us know about your pets ahead of time and provide any instructions our technicians should be aware of.
For safety, pets who are fearful, reactive, or uncomfortable around unfamiliar people or cleaning equipment should be securely separated from the work area.
Our team members should always be able to enter and complete their work safely.
Our technicians may carefully move small, manageable items as necessary to clean accessible surfaces and to create a tidy appearance.
However, heavy furniture, large appliances, fragile collections, and items that may present a safety or damage risk generally require special arrangements.
We ask clients to secure valuables, important documents, and delicate or irreplaceable belongings before service.
If there's an item or area you don't want touched, please tell us. We can document those preferences for your cleaning team.
Our primary service is professional cleaning rather than general housekeeping or home organizing.
We do include certain finishing touches, such as making beds, refreshing pillows and blankets, and leaving cleaned spaces looking welcoming.
Tasks such as washing dishes, doing laundry, extensive decluttering, and organizing are not automatically included in our standard cleaning services.
If you have additional home-care needs, let us know. We can discuss whether a customized service is appropriate.
Cleaning times vary depending on your home's size, condition, layout, and the services you've selected.
A regular maintenance cleaning will typically require less time than a first-time deep clean or specialized project.
The number of technicians assigned can also affect the total appointment length.
We schedule based on the estimated work involved and focus on completing the agreed-upon cleaning scope, rather than rushing through a checklist.

Scheduling, Pricing & Policies

We understand that schedules change, especially when you're balancing work, family, and everyday life.
We ask for at least 48 hours' notice when canceling or rescheduling a cleaning appointment.
Changes within 48 hours are typically subject to a $75 cancellation or rescheduling fee.
Why?
When you reserve an appointment, we reserve technician time specifically for your home. Last-minute cancellations can result in lost working hours for the team, and those openings are often difficult to refill.
This policy helps us respect our employees' time while maintaining reliable service for all our clients.
We understand that unexpected illnesses and emergencies happen, and our office team can review those situations individually.
Please contact our office as early as possible so we can review your schedule and available options.
Recurring appointments reserve space in our technicians' schedules, so advance communication is especially important.
Keep in mind that longer gaps between cleanings can allow additional buildup to accumulate. If a skipped visit substantially changes the work needed at your next appointment, your cleaning scope or price may need to be reviewed.
Our goal is to help you maintain a schedule that works well for your home and your household.
Payment is due upon completion of your cleaning service.
We accept approved electronic card payments through our invoicing system under our payment guidelines.
Invoices not paid within the required timeframe may be subject to late fees under our service agreement.
Yes! We love rewarding our recurring clients.
Our loyalty pricing helps make consistent professional cleaning an even better value.
Bi-weekly Cleaning: 15% Loyalty Credit
Receive 15% off your maintenance cleaning price on each qualifying bi-weekly visit.
Weekly Cleaning: 20% Loyalty Credit
Receive 20% off your maintenance cleaning price on each qualifying weekly visit.
These credits apply to your recurring maintenance service, helping you enjoy a consistently cared-for home while saving compared with the applicable non-loyalty maintenance rate.
Your quote will reflect your service options and applicable loyalty pricing.
It's a fair question, and we believe you deserve to understand what you're paying for.
When you hire Cardy Clean Co., you're investing in more than the time a technician spends inside your home.
You're investing in the people, equipment, training, insurance, administrative support, and quality-control systems behind the service.
We take on the responsibility of recruiting and training technicians, coordinating schedules, maintaining professional equipment, communicating changes, documenting client needs, and addressing service concerns.
We also believe the people doing this work deserve fair compensation and a supportive working environment.
Our pricing reflects the cost of providing a dependable, professionally managed service—not simply completing a list of chores.
Good cleaning has value. Reliable, accountable cleaning has even more.
Tipping is never required, but it's always appreciated when you feel your technicians have provided exceptional service. Our technicians get 100% of the tips they are given by our clients!
The greatest compliments you can give our team are your feedback, positive reviews, and referrals to friends or family.
Of course!
Your household's needs may change with the seasons, work schedules, children, guests, or major life events.
Our office team can help you explore different cleaning frequencies, additional services, or changes to the areas included in your plan.
Any changes affecting your cleaning scope or price will be reviewed and documented before taking effect.

Our Cleaning Services

Cardy Clean Co. specializes in professional residential cleaning, including:
- Recurring Maintenance Cleaning: Consistent upkeep for homes that need regular professional attention.
- Deep Cleaning: A more detailed reset targeting additional buildup and often-overlooked areas.
- Move-In & Move-Out Cleaning: Thorough cleaning to help prepare a home for its next chapter.
- Post-Construction & Renovation Cleaning: Specialized attention to dust, residue, and surfaces following construction or remodeling.
- One-Time & Special Occasion Cleaning: Extra help before guests, celebrations, seasonal transitions, or whenever life calls for a reset.
We also offer select property-related services, including rental turnovers, staging cleans, and commercial cleaning.
All services are quoted according to the property's needs and the requested scope of work.
We have a full, detailed list of everything that is included in each of our services here: www.cardycleanco.com/services
The biggest difference is the level of detail and attention required.
Maintenance cleaning focuses on keeping an already-maintained home clean and comfortable through consistent visits.
Deep cleaning goes beyond routine upkeep to address additional buildup, detail work, and areas that don't necessarily need the same level of attention every week.
Our deep-cleaning service builds on our regular cleaning checklist and can include detailed attention to areas such as:
- Interior windows
- Blinds and light fixtures
- Bathroom exhaust fans and accessible ceiling vents
- Grout and buildup requiring additional scrubbing
- Showerheads and faucets
- Stove burners
- High-touch surfaces and hard-to-reach details
- Accessible areas beneath furniture
- Additional floor and surface detail work
The exact scope depends on accessibility, surface conditions, and your approved cleaning plan.
A deep clean is a wonderful way to reset your home, but it isn't a substitute for repairs, restoration, or remediation of damaged materials.
While we do almost always recommend a deep clean to start off your cleaning services, not every home needs the same starting point!
If your home is already in well-maintained condition, regular maintenance cleaning may be appropriate.
However, homes with accumulated buildup, areas that haven't been cleaned in some time, or a need for extra detailing may benefit from starting with a deep clean.
Think of it this way: a deep clean establishes a strong foundation, while recurring maintenance helps preserve it.
We'll help you determine which option makes the most sense for your home and budget.
That depends on your household, lifestyle, and how much cleaning you want to take off your plate.
Weekly cleaning is a great option for busy households, families with children or pets, and anyone who loves coming home to a consistently maintained space.
Bi-weekly cleaning is one of our most popular options. It provides a dependable level of upkeep without requiring weekly appointments.
Monthly or occasional cleaning may be appropriate for certain homes, depending on their condition and the service options available.
We'll help you select a schedule that works for your needs.
And remember, our goal isn't to sell you more cleaning than you need. It's to make your life easier.
Absolutely!
We understand that not every room gets the same amount of use.
Perhaps your main floor needs regular attention, but your guest bedrooms rarely get touched. Maybe your priority is the kitchen, bathrooms, and high-traffic living areas.
We can discuss a customized maintenance plan based on the spaces you actually use.
Any excluded rooms, special priorities, or rotating tasks should be established in your quote so our technicians know exactly what to focus on.
Yes! Interior oven cleaning, refrigerator cleanouts, and certain interior cabinet services are available as additional services.
These are not automatically included in standard maintenance cleaning.
You can request them while reviewing your quote so we can account for the additional time and work.
We also offer seasonal promotions from time to time, so be sure to ask about any current specials!
Yes!
Moving involves enough decisions, deadlines, and unexpected surprises. Cleaning shouldn't be another source of stress.
Our move-in and move-out cleaning services are designed to give your space the detailed attention it needs during a transition.
Because moving projects vary, we prepare a cleaning scope based on the property condition, occupancy status, and specific requirements.
If your property manager, landlord, realtor, or closing agreement has a cleaning checklist, please share it before your appointment.
Construction and renovation projects can leave behind fine dust, residue, and debris that require more specialized attention than ordinary household cleaning.
Our post-construction services are designed for newly built or renovated spaces and are quoted according to the project's condition and requirements.
Some properties may need multiple cleaning phases, especially when contractors are still completing work or dust continues to settle.
We recommend scheduling a consultation once the scope of construction work and anticipated completion date are known.
Do you offer Airbnb, staging, or commercial cleaning?
Yes, on a project-specific basis.
In addition to residential cleaning, we work with property owners, real estate professionals, and select businesses on specialized cleaning needs.
These may include vacation rental turnovers, property staging preparation, and commercial maintenance.
Because these services can involve different timelines, priorities, and requirements, we develop customized quotes rather than applying a one-size-fits-all residential package.

Our Team, Training & Quality Standards

Your home will be serviced by members of the Cardy Clean Co. cleaning team.
Our technicians are background-checked, trained, and supported by our management team.
We know that welcoming someone into your personal space requires trust, so we prioritize professionalism, respectful conduct, and attention to your home's individual needs.
Yes! (For the most part)
We understand why consistency matters.
While we do assign a core technician to your cleans, technician assignments may change occasionally due to scheduling, availability, time off, or operational needs.
We maintain client notes, cleaning instructions, and service checklists so your preferences can follow your home even when the assigned technician changes.
Our goal is for you to feel confident in not only your technician, but also Cardy Clean Co. as a team.
Great cleaning should be a process, not a guessing game.
At Cardy Clean Co., we've built operational systems to support consistency, accountability, and continuous improvement.
Our process includes:
Detailed cleaning checklists: Technicians work from defined expectations for each service type.
Personalized client profiles: Important household details, preferences, access instructions, and special requests are documented.
Training and field support: Our Field Operations Manager supports technician development, cleaning methods, equipment, and problem-solving.
Quality checks: Technicians are expected to review their work, and management conducts selected quality inspections to identify opportunities for improvement.
Communication and follow-through: Our office team helps coordinate client communication and service adjustments.
We believe professional cleaning requires more than good intentions. It requires standards, organization, and people who care about doing the job correctly.
We want to know!
If something included in your agreed-upon cleaning scope appears to have been missed or doesn't meet expectations, please contact our office as soon as possible.
We take client feedback seriously and will review the concern, determine the appropriate next steps, and work toward a reasonable resolution in accordance with our service agreement.
We also encourage clients to communicate their preferences. Small details can be personal, and understanding what matters most to you helps us provide a better experience.
We understand how important your belongings are. That’s why we created the Cardy Commitment:
“Do it right, make it right”
Our technicians are expected to treat each property with care and promptly report any accidental damage or incidents.
If an issue occurs, our management team will review the circumstances and communicate with you about appropriate next steps- whether that is repair, replacement or other means.
Cardy Clean Co. is insured and bonded, and applicable claims or resolutions are handled according to the circumstances and our service terms.
Absolutely. In fact, we encourage it!
Maybe you have delicate natural stone countertops, a shower door that needs particular attention, a room that should remain untouched, or a preferred way of arranging certain items.
Please share these details with our office team so they can be documented in your client profile.
If a request changes the amount or type of work involved, we can discuss the scope and pricing before adding it to your service.
Our goal is to provide thoughtful, personalized care without leaving your expectations to chance.

A Few More Things Worth Knowing

We bring professional knowledge, equipment, and attention to detail to each cleaning, but some conditions cannot be completely corrected through cleaning alone.
Examples may include permanent staining, surface damage, etched finishes, deteriorated grout, excessive mineral deposits, and other conditions affected by age or material wear.
We use appropriate cleaning methods and products while considering the surfaces involved.
Our priority is to clean effectively without unnecessarily risking damage to your home.
If we notice an issue that may require restoration, repair, or a specialized service, we'll communicate that rather than promising an unrealistic result.
Yes! We can evaluate homes that need a more extensive reset.
However, some situations require specialized cleaning, additional preparation, or services outside the scope of routine residential cleaning.
Homes affected by hazardous materials, active infestations, significant mold concerns, or unsafe working conditions may require a qualified specialty provider before our team can safely proceed.
Please be open about the property's condition during your consultation. The more information we have, the better we can determine how to help.
Cardy Clean Co. is proudly based in Cary, North Carolina.
We serve Cary, Apex, Raleigh, and surrounding communities throughout the Wake County Triangle area. Our travel radius is 25 miles from the center of downtown Cary.
Not sure if your home is within our service area?
Reach out with your address, and we'll be happy to confirm availability.
Yes, and that means a lot to us.
Cardy Clean Co. was founded right here in our community, with a mission to create better opportunities for families and make everyday life a little easier for the people we serve.
We're proud to grow our business in the Triangle, create meaningful local employment, and build lasting relationships with our clients.
When you choose Cardy Clean Co., you're supporting a local business that genuinely cares about the people behind every front door.
We're happy to help!
Whether you're unsure which service is right for you, want to discuss a particular concern, or are ready to get started, our team would love to hear from you.
No pressure. No confusing process. Just friendly, professional guidance to help you make the right decision for your home.

Call or text us with your questions: 919-439-4412

Ready to Take Cleaning Off Your To-Do List?

You have enough on your plate. Let us take care of the crumbs.

Whether your home needs a fresh start or a little help staying that way, Cardy Clean Co. is here to lighten the load.

Experience professional cleaning with thoughtful details, dependable processes, and a team committed to making home feel like home again.

We get your home Cardy Clean. You get time back for what matters.

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